Sr. Customer Success Manager
I'm a Los Angeles native who is currently based out of Seattle. A computer software professional, I currently serve as a Customer Success Manager for a Software-as-a-Service platform at BrightEdge, where I collaborate with leading Fortune 500 companies and internal operations teams in order to improve clients' business prospects and put them on a pathway to achieve their goals.
Prior to coming on board as a SaaS CSM at BrightEdge, I was promoted 3 times at GuideSpark going from inside sales to outside sales to partner development. Due to my adaptability and strength at developing relationships I changed career paths and became a Customer Success Manager at GuideSpark which eventually led to my role at BrightEdge. Before working in the SaaS industry I was a Real Estate Agent at Prudential California Realty from May 2008 to January 2011. In 2012, I also campaigned successfully in Washington State for the approval of R-74 as a canvasser knocking on doors and managing a team for Washington United.
I earned a Bachelor of Business Administration in Entrepreneurship and Entrepreneurial Studies at the USC Marshall School of Business, graduating in 2008. I have since accrued skills in fostering emotional intelligence, developing knowledge bases, training and managing new hires, proficiency in SEO/SEM, account management in Salesforce and GainSight, new business development, strategic planning, Google/Adobe Analytics, and, most importantly, customer service. Civic-minded and a natural people person, I've volunteered my time working with children and the homeless since June 2013.